What steps are necessary to ensure the removal of the previous owner's data from an instrument acquired from a third party?
When acquiring an instrument from a third party, the new instrument owner may request to remove any data associated with the previous owner removed. To achieve this, the current software must be uninstalled, and the related folders must be cleared. Following this, the latest version of the software, tailored to the specific instrument model and series, should be installed. This procedure typically requires approximately 30 to 60 minutes to complete.
- A 1 hour minimum software support service quote is required.
- This applies to all instruments