All measured results results read water.

This issue most often indicates that a zero was performed with water on the prism for both air and water calibrations, or that the prism was not properly cleaned between steps. As an initial troubleshooting measure, please follow the steps below, conduct another test, and provide the resulting feedback.

Select Menu
If prompted, enter the passcode 123
Select Calibration Adjustment
Select Factory Restore
Select Restore 2 point calibration
Select Zero; the M should equal 1 and the B should equal 0
Select Save
Select OK
Click on the white Home icon on the upper right corner of the window to get back to the main screen
Select Zero and follow the steps to perform a Water zero (not air)
Perform another test to confirm the values are reading properly
Provide a status

All measured results results read water.

When measuring different samples, the resulting measured values all read a water value.

Still need support? Click here to create a service ticket