Skip to content
English
Sign in
Go to rudolphresearch.com
  • There are no suggestions because the search field is empty.

Audit Trail is Empty/Blank

When an audit trail is empty or blank, a possible cause could be a corrupted database.

In instances where the audit trail appears empty or blank, one potential explanation may be a corruption within the database.

Applies to the following:

Instrument Software Version
Autopol I/II/III  2.0.0.0  <  2.2.5.0
Autopol VI/V/VI  3.0.0.0  <  3.2.6.1010
J457 4.0.0.0  <  4.5.4.1002
Jx57  5.0.0.0  <  5.5.4.1002
AutoFlex 1.0.0.0  <  1.5.0.0
Density 3.0.0.0  <  3.9.9.1001

 

Problem: Audit trail is empty or blank

Possible Cause: Possible database corrupted file(s)

Action: Locate the database files listed below, compress and email the files to Rudolph service@rudolphresearch.com. Please Note: If the file size is large, the file may need to be shared via Dropbox or some other method.

File Name Location
Autopol I/II/III:     C:\Autopol\Database\Autopol123.mdb
Autopol VI/V/VI:   C:\Autopol\Database\Autopol456.mdb
J457:     C:\Refractometer\Database\Refractometer.mdb
Jx57:   C:\ Refractometer \Database\Refractometer.mdb
AutoFlex:      C:\AutoFlexR837\Database\Automation.mdb
Density:    C:\Density\DDM.mdb, C:\Density\DDMMaster.mdb